SHIPPING & RETURNS
We provide international shipping (the U.S. currently excluded). To make it beneficial for our customers we provide fixed shipping rates for all countries. This makes it easier to calculate and doesn't bring any hidden cost.
Please, have in mind that these are expected delivery times proposed by our shipping carriers and are not definitive. Sometimes delivery takes longer. If your order hasn't been delivered in expected delivery time or your tracking number doesn't work (DHL only), contact us on email@example.com and we will proceed with the official inquiry at our post office.
The tracking works only for packages sent with DHL. The number is automatically generated and provided to the customer when the package is collected. If you haven't received your tracking number (DHL ONLY!), please inform us at firstname.lastname@example.org and we will send you the tracking number.
Orders can be tracked with official DHL tracking.
Lost or held packages
We are not responsible for lost or held packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Pošta Slovenije or DHL along with your order from us, so any shipping issues must be handled by them.
Resolving of official inquiry takes roughly one month. A replacement order will be sent after the official inquiry is resolved, or sooner, depending on the purchased products and personal agreement with the customer.
Orders are sent with Slovenian national post or DHL Express - depends on the shipping selection of the customer.
At REX firearms d.o.o. we strive to offer best service available for our customers. Occasionally though, you may want to return items. We are more than happy to refund you the item price if you return our goods within 14 days of delivery, as long as, they are in resellable condition with any packaging and labels intact.
Please contact us beforehand by email at email@example.com within 14 days of the item being delivered.
Return & Exchange Policy
REX firearms d.o.o. guarantees the quality of products with supplier or manufacturer warranty. Guarantee is valid in conjunction with supplied invoice. In case of malfunctions resulting from incorrect use, negligence or mechanical damage, the warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour.
According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer.
The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time. The purchase price for the returned products will be wired to the customer's bank account, PayPal account or be left available in store credit for successive orders.
The funds will be returned no later than 15 days after receiving the returned products.
Returned items should be sent in a new bubbled envelope with your address in top left corner - this should be done to avoid any unnecessary inconveniences with delivery of returned items.
We do NOT cover the cost of shipping that customer may have when sending the items back to us.